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Frequently asked questions

  • General questions

    • Do I need an appointment for a service assessment?

      Yes, you do need an appointment. If interior services are requested, we will need access to the interior of your home to give you the most accurate pricing. Your complete estimate can be emailed to you if requested.

    • Do I need to be present when the work is done?

      No, you do not need to be at the property for any exterior work. For any interior work, we will just need someone to give us access or provide access information for the home or business. We will contact you during the job if we have any questions.

    • Do you use my water?

      Yes, we do. Please make sure spigots are in working order by the service date.

    • If I have used your services in the past, are you able to access that information in your system and provide the same service?

      Yes, we keep the history of all our jobs and can look up the services that were previously performed for you. We cannot guarantee that pricing will be the same, so please request an updated quote on the services you are looking for.

    • Can you move furniture in preparation for performing your services?

      During your onsite service assessment, we will notify you of what we can accommodate based on the service(s) being performed.

    • What time will the work crew arrive?

      You will be given an arrival window for your date of service and technicians will let you know when they are on their way!

    • May I request a specific time?

      We do our best to accommodate a specific time. However, it is based on our schedule. We will communicate your arrival window with a series of confirmations.

    • Can I add services at the time of my initial service?

      We may be able to accommodate additional services. It will depend on the size and scope of the work. Our technicians can answer any questions, provide information or estimates, and perform the work on the same day in many cases. For those added services that we cannot complete that day, our office will provide available dates for scheduling.

    • What happens if it rains the day of my service?
      Depending upon the severity of the rain, most services may still be able to be performed. Should our kilted technicians determine that weather conditions dictate rescheduling, you will be notified. The safety of our employees and your property is foremost in our minds.
    • What do I need to do to prepare for the visit?

      Not much! If there is anything restricting access to the areas that need to be cleaned, we'd appreciate you clearing the way. Other than that, we do a full assessment upon arrival and make sure we communicate any needs with you upfront. If you have anything valuable near your home, we recommend moving it just to make sure it isn’t harmed in the process.

    • Do I need to be home if the work is only for the outside?

      Nope! If the work is outside only and we have your payment information on file and a contact number for you, then you don't need to be home. However, if we are unable to access your property or another issue comes up that prevents us from proceeding with work and we cannot reach you by phone, cancellation charges may apply.

    • Do you really wear kilts when you work?
      Yes, and proudly! However, if ever kilts are not suitable or safe for the work being performed, we put on the leg constraints (pants!)
  • Documents & Payment

    • What forms of payment do you accept?

      We accept most major credit cards, check or cash at the time of service.

    • Can I be invoiced, or do you require payment at the time the service is completed?

      Credit card information is collected and stored when you schedule services to reserve your spot. Payment is due upon completion of the job and can be charged to the credit card on file or may be paid with a check or cash.

  • Miscellaneous

    • Does Men In Kilts carry insurance?

      The safety of you, your property, and our team members are our number one priority. All Men In Kilts team members and services are insured for everyone’s protection and peace of mind.

    • Does Men In Kilts perform commercial services?

      We certainly do! We offer pressure washing, building washing, window cleaning, gutter cleaning, and more, and all our services are backed by our Plaid Promise.

    • Can you clean chandeliers, light fixtures, and other hard-to-reach areas?

      We will be happy to clean them if we can! Ask our technicians when they’re on-site, and they’ll provide you with more information on cleaning your coach lights, chandeliers, ceiling fans, and mirrors!

  • Services

    • Do you have an ongoing maintenance program?

      Yes, we can tailor our services to meet your exact needs. If monthly, seasonal or annual service is what you need, we will make it happen.

    • Are your chemicals safe for my home and family?

      Don't worry! Men In Kilts uses environmentally friendly products and methods to clean your home. We even have an expert on staff to ensure we are always up to speed.

    • What if I am not fully satisfied with your services?

      We have a 48-Hour Plaid Promise. If we've overlooked something, just let us know and we'll do a re-clean within 48 hours to ensure your satisfaction.

    • What if something unexpected happens when you're on my property?

      Our teams are fully insured so you can have a piece of mind when we are at your home.

    • How much do your services cost?

      During the free service assessment, the technicians will take measurements, assess your property and needs, and provide you with an accurate quote based on that information.

  • Window cleaning

    • Must I get both the exterior and the interior of the windows cleaned?

      While we can clean just the exterior of your windows, for the best results, we recommend having both the interior and exterior cleaned at the same time.

    • How long does it take to clean my windows?

      The length of the job is based on the scope of work. We can provide an estimate of how long the job should take once we complete your service assessment.

    • In addition to the windows, can you also clean the frames, sills, tracks, and screens?

      Yes, we offer different cleaning packages that encompass every aspect of your windows.

    • Are you able to reach windows that are multiple stories high?

      We can reach the hardest-to-clean places, just not high-rise! In addition to ladders, our technicians use purified water-fed pole systems to clean those high windows from the safety of the ground.

    • Do I need to do anything to prepare for your window cleaning services?

      Please ensure technicians have access to your windows and screens.

    • What is the benefit of window cleaning?

      Regular cleaning extends the life and operation of your windows while improving your indoor air quality. Clean windows also instantly boost your home’s curb appeal. Learn more about our residential window cleaning services.

  • Gutter Cleaning

    • Can you clean my gutters if I have gutter guards?

      Yes, the gutter guards can be removed and reinstalled for an additional charge. If you’d rather they not be reinstalled, we ask that you dispose of them.

    • Can you repair gutters?

      Some of our locations offer minor gutter repairs. Please ask your kilted technician about your repair.

    • What is the benefit of gutter cleaning?

      Full gutters can cause numerous costly damages to your home. That’s why it is important to have them cleaned regularly. Learn more about our residential gutter cleaning services.

  • House washing

    • How often should I get my house cleaned?

      Cleaning the outside of your house is just as important as cleaning the inside, giving you that much-coveted curb appeal. We recommend a yearly cleaning at the very least, but seasonal cleaning can be scheduled on a regular basis to maintain a great-looking year-round appearance. Your local franchisee can help determine the best cleaning plan for your home.

    • If I've never had my siding soft washed, what should I expect?

      We use a low-pressure cleaning method known as "soft washing" to apply a cleaning agent to your home. This cleaning agent will remove dirt and any stains associated with organic debris such as algae, mildew, and mold.  Learn more about our residential house washing services.

  • Pressure Washing

    • Why should I hire a professional to do pressure washing when I can do it myself?

      Our technicians have the training and experience to determine the correct amount of pressure needed and the right cleaning solution for the job.

    • What is the benefit of pressure washing?

      Pressure washing is one of the best ways to rid areas around your home of dirt and other organic debris. Our technicians will assess these areas and determine the correct amount of pressure needed based on the type of material, and the best cleaning agent for the job.  Learn more about our residential pressure washing services.

Illustration of a proud man in kilt
Illustration of a proud man in kilt
Get Started

How it works when you work with us:

  • Schedule your free estimate.

    We’ll visit your home or business, assess the situation and come up with the best solution for your situation.

  • Book your service.

    We’ll show up on time and be ready to work. Plus, we’ll send you updates from pre-appointment to completion so you’re always in the loop.

  • Check our work.

    Your satisfaction is our priority. That’s why we conduct a post-service walk-through so you can make sure everything has been handled to the highest standard.